WMO-127421 — SLA goal was 240h; ticket has been open 62 days and is 244h past deadline. Currently unassigned in Customer QA.
| Ticket | Domain | CMS | Assignee | Delivery | Created |
|---|---|---|---|---|---|
| WMO-130622 | airtoolequipment.com | Other | Brett Packard | 5 | Oct 12, 2026 |
| WMO-130817 | mymaphost.biz | WordPress | Unassigned | 3 | Oct 14, 2026 |
| WMO-130782 | studiocole.com | HTML | Unassigned | 3 | Oct 14, 2026 |
| WMO-130779 | bradfordneal.com | WordPress | Unassigned | 3 | Oct 14, 2026 |
| WMO-130778 | growandfeelbetter.com | HTML | Unassigned | 3 | Oct 14, 2026 |
| WMO-130753 | 211arizona.org | WordPress | Unassigned | 3 | Oct 13, 2026 |
| WMO-130747 | vesnavojvodic.com | WordPress | Unassigned | 3 | Oct 13, 2026 |
| WMO-130724 | mgmtbsolutions.com | WordPress | Unassigned | 3 | Oct 13, 2026 |
| WMO-130720 | ucttest.com | WordPress | Unassigned | 3 | Oct 13, 2026 |
| WMO-130719 | brighterpathcounselingco.com | WordPress | Unassigned | 3 | Oct 13, 2026 |
9 of 10 high-chase tickets are unassigned. WMO-130622 (airtoolequipment.com) is the only ticket at chase count 5. The cluster of chase-3 tickets created Oct 13–14 suggests a batch of stalled migrations from earlier this week.
| Ticket | Domain | Reason | Entered Hold | On Hold |
|---|---|---|---|---|
| WMO-130718 | kathrynwheat.com | — | Oct 13, 2026 | 6d |
| WMO-130903 | falconssecurityguards.com | wm-malware | Oct 19, 2026 | <1d |
| WMO-130951 | attach.org | — | Oct 19, 2026 | <1d |
| WMO-131050 | wilmotproperties.us | wm-wpps | Oct 19, 2026 | <1d |
Average hold time is skewed by WMO-130718 (6 days); the other 3 tickets entered hold today. All 4 tickets are unassigned.
| Ticket | Domain | Summary | Status | Assignee | Updated |
|---|---|---|---|---|---|
| WMO-115962 | internationalracquetball.com | Unable to Complete | Unassigned | Jul 17, 2026 |
Website Migration tickets closed with a customer email still unanswered (Email Status = Waiting for Agent), not updated in 10+ days. These fall out of the JSM email widget and can be missed. WMO-115962 is unassigned and has been closed since March — consider reviewing whether a follow-up is needed.
Customer QA is a significant outlier — WMO-127421 (62 days) is the same ticket in SLA breach. Excluding that, the QA pipeline (Ready for QA → Waiting Cust QA → Customer QA) has tickets 20–24 days old, warranting attention. All Awaiting Intake tickets are within 12 days — intake velocity looks healthy.
Backlog has been reducing consistently across all three weeks. Last week's net of −60 was the strongest closure performance. This week intake spiked to 285 but closures kept pace at 290.
WordPress and HTML sit at ~8% failure rate. Joomla shows 7 failure records against only 2 open tickets — this is a data anomaly; Joomla failures likely include recently resolved tickets or duplicate records.
95% of waiting-for-customer tickets are fresh (<7 days). Only 2 tickets have been waiting more than 14 days — worth a follow-up to confirm customer engagement is still active.
Manual rate is 18.5% (43 of 233 open tickets). Note that the 22 tickets in Manual Migration status represent active manual work; the remaining 21 manual-flagged tickets may be in other statuses awaiting pickup.